telefonanlage

An IVR (Interactive Voice Response) phone system, also referred to as an IVR telefonanlage, is a know-how that enables companies to automate their telephone interactions with clients. It makes use of pre-recorded voice prompts to information callers via a sequence of choices, enabling them to get the knowledge or help they want with out talking to a stay agent.

IVR telefonanlagen provide a number of advantages to companies, together with diminished working prices, improved buyer satisfaction, and elevated effectivity. They can be utilized for quite a lot of functions, reminiscent of offering buyer assist, taking orders, and conducting surveys. Moreover, IVR programs could be built-in with different enterprise functions, reminiscent of CRM programs, to supply a extra customized and seamless buyer expertise.

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Telefonanlage is a German time period that refers to a phone system, or extra particularly, a non-public department alternate (PBX). A PBX is a phone switching system that’s used to attach phone extensions inside a enterprise or group. PBX programs permit customers to make and obtain calls to and from exterior strains, in addition to switch calls between extensions. They will additionally present a wide range of different options, comparable to voicemail, name forwarding, and conferencing.

Telefonanlagen are important for companies of all sizes, as they supply various essential advantages. These advantages embody:

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