A helpdesk ticketing system is a software program software that helps organizations handle and monitor help requests. It supplies a centralized platform for customers to submit, monitor, and resolve points, and for help employees to collaborate and supply help.
Helpdesk ticketing programs can enhance the effectivity and effectiveness of help operations by automating duties, streamlining communication, and offering visibility into the help course of. They’ll additionally assist organizations to determine tendencies and enhance their help processes over time.