A softphone is a software program utility that permits customers to make and obtain telephone calls utilizing a pc or cell gadget, versus a standard {hardware} telephone. Softphones are usually used with a headset and microphone, they usually can be utilized to make calls over the web, a personal community, or a standard telephone line. As a result of softphones are software-based, they provide a number of benefits over {hardware} telephones, together with:
- Decrease value: Softphones are sometimes inexpensive than {hardware} telephones, as they don’t require the acquisition of bodily tools.
- Larger flexibility: Softphones can be utilized on any pc or cell gadget with an web connection, making them perfect for distant employees or companies with a number of places.
- Elevated options: Softphones usually provide a wider vary of options than {hardware} telephones, together with name recording, name forwarding, and video conferencing.
Though softphones have many inherent benefits, there are additionally some potential drawbacks to contemplate, akin to:
