Interactive voice response (IVR) is a expertise that enables computer systems to work together with people by voice and keypad inputs. IVR techniques are utilized in all kinds of purposes, together with customer support, technical assist, and knowledge retrieval.
IVR techniques might be easy or complicated. Easy IVR techniques could solely provide just a few primary choices, similar to directing callers to the suitable division or taking part in a recorded message. Extra complicated IVR techniques could provide a variety of choices, together with self-service options that enable callers to resolve their very own points with out talking to a reside agent.
