Reside chat is a web-based customer support channel that enables companies to speak with their prospects in real-time. It’s usually provided via a web site or cellular app, and it permits prospects to talk with a dwell consultant from the enterprise. Reside chat can be utilized to reply questions, present help, or resolve points.
Reside chat is a crucial customer support instrument for quite a lot of causes. First, it permits companies to offer speedy help to their prospects. This will help to enhance buyer satisfaction and loyalty. Second, dwell chat can be utilized to resolve points shortly and effectively. This will help to cut back the price of customer support and enhance the general buyer expertise. Third, dwell chat can be utilized to trace buyer interactions. This information can be utilized to enhance the standard of customer support and establish areas for enchancment.
