Interactive voice response (IVR) is a expertise that enables a pc to work together with people via voice and keypad enter. An IVR system can be utilized to offer data, reply questions, or course of transactions. IVR methods are sometimes utilized by companies to offer customer support or help.
IVR methods can be utilized to enhance customer support by offering 24/7 help, automating repetitive duties, and offering a constant buyer expertise. IVR methods can be used to cut back prices by lowering the necessity for reside brokers.
