Built-in Voice Response (IVR) is a expertise that enables computer systems to work together with people by way of voice and touch-tone keypad inputs. It’s generally utilized in customer support name facilities to automate duties, present info, and route calls to the suitable brokers.
IVR techniques provide a number of advantages, together with lowered working prices, improved buyer satisfaction, and elevated effectivity. They can be used to gather knowledge, present customized service, and enhance the general buyer expertise.
