Name forking is a telephony characteristic that permits a PBX (Personal Department Alternate) to deal with incoming calls extra effectively. When a name is available in, the PBX can ahead it to a number of locations concurrently. This may be helpful for distributing calls to a crew of customer support representatives or for offering callers with a wide range of choices, similar to gross sales, assist, or billing.
Name forking has a number of advantages. It might enhance customer support by making certain that callers are related to the fitting particular person or division rapidly and effectively. It might additionally improve gross sales by giving callers the choice to talk to a gross sales consultant instantly. Moreover, name forking may help companies lower your expenses by lowering the variety of unanswered calls.
