Name move is a telephony time period that refers back to the path {that a} telephone name takes by means of a telecommunications community. It may be used to explain the move of a name from the caller to the known as celebration, or it may be used to explain the move of a name by means of a name middle or different automated system. Name move is necessary as a result of it could possibly assist companies to enhance the effectivity of their name middle operations and to offer a greater buyer expertise.
There are numerous other ways to design a name move. The most typical sort of name move is a linear name move, by which the caller is introduced with a sequence of choices and is directed to the suitable vacation spot based mostly on their enter. Different kinds of name flows embody:
