Pc telephony integration (CTI) is the know-how that permits computer systems and phone programs to work collectively. It permits customers to manage their cellphone calls from their computer systems, and to entry details about their callers on their pc screens.
CTI can present a number of advantages for companies, together with elevated effectivity, improved customer support, and decreased prices. For instance, CTI can enable companies to routinely route calls to the suitable worker, or to supply customer support representatives with details about the caller’s historical past with the corporate. CTI may also be used to report and observe cellphone calls, which will be useful for coaching and high quality assurance functions.
