Stay chat is a real-time communication channel that permits web site guests to attach with buyer assist representatives or gross sales brokers. It’s sometimes carried out via a chat widget or button on a web site, enabling immediate and customized help.
Stay chat provides quite a few advantages for companies, together with elevated buyer satisfaction, lead era, improved conversion charges, and lowered assist prices. It permits clients to get their questions answered rapidly and conveniently with out having to attend on maintain or ship an electronic mail. Moreover, it gives companies with helpful insights into buyer conduct and preferences.