Pc telephony integration, or CTI, is a expertise that enables computer systems and phone techniques to work collectively. This integration permits quite a lot of options and advantages, together with the flexibility to make and obtain telephone calls from a pc, switch calls between computer systems and telephones, and entry caller data from a pc database.
CTI is a crucial instrument for companies of all sizes. It might assist companies enhance customer support, improve productiveness, and scale back prices. CTI has been round for many years, but it surely has turn out to be more and more fashionable in recent times as the price of {hardware} and software program has come down.